The Chairman, Board Heritage Bank Limited, Akinsola Akinfemiwa has said the bank is set for a seamless operation that will meet the expectations of its customers and stakeholders.
Speaking during a parley with reporters in Lagos yesterday, Akinfemiwa explained that the bank has, to this end, integrated its “process, technology, people, and branch networks” to pave way for an efficient and seamless banking service for its customers all over the country and beyond.
He said: “We have aligned our operations and processes. We have also rebranded all our branches and trained all our workers on all aspects of our core operational services. We have equally harmonised our products, customers and data at all our Experience Centres.”
He further said the bank is a service organisation engaged in the business of banking, promising that it will operate in a different and special way to satisfy customers and beat its competitors. According to him, the bank is innovative and service-oriented.
He said: “It is not like any other bank; we are going to use technology to push our operations.”
The new development, according to him, has fully established the lender as a national financial institution that operates and renders full commercial banking services across the country.
The bank, which hitherto operated as a regional bank, with 15 Experience Centres, has increased its presence to about 200 service outlets boosted by about 165 branches of the defunct Enterprise Bank, spread across the country.
Akinfemiwa said this marks a new era in banking in Nigeria as the integration of two entities with similar values, excellent and professional staffing, strong branch network, has led to an entity that is poised for excellent and quality financial services.
